Jika ketika Anda mencoba menjalankan perintah TPM (Trusted Platform Module) pada komputer Windows 10 dan gagal dengan Event ID 14 dan/atau Event ID 17 , maka posting ini dimaksudkan untuk membantu Anda. Dalam posting ini, kami akan mengidentifikasi kemungkinan penyebabnya, serta memberikan solusi yang tepat yang dapat Anda coba untuk membantu Anda mengurangi masalah ini.

Saat Anda mengalami salah satu kesalahan ID Peristiwa^{(Event ID)} ini , Anda akan menerima pesan kesalahan lengkap berikut di log peristiwa;

Log Name:      System
Source:        TPM
Date: 
Event ID:      14
Task Category: None
Level:         Error
Keywords:     
User:          SYSTEM
Computer:      WIN10PC.CONTOSO.COM
Description:
The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer.

Log Name:      System
Source:        TPM
Date: 
Event ID:      17
Task Category: None
Level:         Information
Keywords:      
User:          SYSTEM
Computer:      WIN10PC.CONTOSO.COM
Description:
The Trusted Platform Module (TPM) hardware failed to execute a TPM command.

Masalah ID Peristiwa 14 dan 17^{(Event ID 14 and 17)} ini terjadi karena masalah dengan perangkat TPM yang mencegah Windows berkomunikasi dan menggunakan perangkat TPM untuk fungsionalitas^{(using the TPM device for the functionalities)} yang mengandalkan TPM seperti BitLocker , Otentikasi Modern^{(Modern Authentication)} , dan Kredensial Generasi Berikutnya^{(Next Generation Credentials)} .

ID Peristiwa 14^{(Event ID 14)} dan 17, kegagalan perintah TPM

Jika Anda menghadapi kesalahan ini pada masalah Windows 10 , Anda dapat mencoba solusi yang disarankan yang dijelaskan di bawah ini untuk menyelesaikan masalah.

Pastikan^(Make) pembaruan berikut telah diinstal:

• Pembaruan Servis Stack (SSU) dan Pembaruan Kumulatif (CU) bulanan^{(Servicing Stack Update (SSU) and monthly Cumulative Update (CU))} di Windows
• Pembaruan yang tersedia dari Firmware BIOS^{(BIOS Firmware)} atau Firmware Perangkat TPM^{(TPM Device Firmware)} di situs web dukungan pabrikan.

Jika masalah berlanjut, hubungi vendor perangkat keras atau produsen perangkat untuk mendiagnosis  perangkat TPM Anda .

Hope this helps!

Fix Event ID 14 and 17 - TPM command failure on Windows 10

If when you attempt to execute a TPM (Trusted Platform Module) command on a Windows 10 computer and it fails with Event ID 14 and/or Event ID 17, then this post is intended to help you. In this post, we will identify the possible causes, as well as provide the appropriate solutions you can try to help you mitigate this issue.

When you encounter any of these Event ID errors, you will receive the following full error message in the event log;

Log Name:      System
Source:        TPM
Date: 
Event ID:      14
Task Category: None
Level:         Error
Keywords:     
User:          SYSTEM
Computer:      WIN10PC.CONTOSO.COM
Description:
The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer.

Log Name:      System
Source:        TPM
Date: 
Event ID:      17
Task Category: None
Level:         Information
Keywords:      
User:          SYSTEM
Computer:      WIN10PC.CONTOSO.COM
Description:
The Trusted Platform Module (TPM) hardware failed to execute a TPM command.

This Event ID 14 and 17 issue occurs because of an issue with the TPM device preventing Windows from communicating and using the TPM device for the functionalities that rely on TPM such as BitLocker, Modern Authentication and Next Generation Credentials.

Event ID 14 and 17, TPM command failure

If you’re faced with this error on Windows 10 issue, you can try the recommended workaround described below to resolve the issue.

Make sure the following updates are installed:

• Latest Servicing Stack Update (SSU) and monthly Cumulative Update (CU) in Windows
• Available update of the BIOS Firmware or TPM Device Firmware on manufacturer’s support websites.

If the issue persists, contact the hardware vendor or the device manufacturer to diagnose your TPM device.

Hope this helps!

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